Victorian Plumbing faces a drip, drip of complaints

We bought bath and basin taps from Victorian Plumbing with a ten-year guarantee. Unfortunately, both commenced drip, and our plumber says the faucets are fused inner, possibly with limescale – meaning the entire tap wishes to be replaced. Each time I write to Victorian Plumbing, it says it has despatched substitute cartridges [the inside section of the tap]. Each time I inform it, the complete faucet needs to be replaced.

KE, using email

In the identical week this arrived, some other reader wrote that Victorian Plumbing had no longer honored the ten-yr assure on her shower. It told her the cartridges only came with a one-year guarantee. The corporation says it became tough to put this properly for both readers and might send out substitute gadgets. Still, it provides: “Parts situation to ordinary wear and tear, like replaceable cartridges, aren’t part of the ten-yr assure. Similarly, merchandise which has suffered limescale damage isn’t protected, as the fault is from outside supply and isn’t a product problem.” It says it’s far now looking at how its guarantee records can make clearer what isn’t covered. We welcome letters but cannot find a solution in my view. Please email us at patron.Champions@theguardian.Com or write to Consumer Champions, Money, the Guardian, ninety York Way, London N1 9GU.

Victorian Plumbing faces a drip, drip of complaints 1

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Eddie Bowers
Eddie Bowers
With an eye for design, I have always loved home improvement. Whether it's making a house look bigger by painting walls white, adding a new kitchen, or finding the perfect piece of furniture, there is something out there that can make a space feel more comfortable and inviting. I love to explore the latest trends in home decor, as well as home repair, so I can help people find solutions for projects and projects. My articles aim to provide the latest tips and tricks, help people understand home improvement terminology, and inspire them to take on their home improvements. I am passionate about creating content that can help people solve problems, and I'm excited to use my skills and writing experience to help people through home improvement, home repair, and interior decorating.