We bought bath and basin taps from Victorian Plumbing with a ten-year guarantee. Unfortunately, both commenced drip, and our plumber says the faucets are fused inner, possibly with limescale – meaning the entire tap wishes to be replaced. Each time I write to Victorian Plumbing, it says it has despatched substitute cartridges [the inside section of the tap]. Each time I inform it, the complete faucet needs to be replaced.
KE, using email
In the identical week this arrived, some other reader wrote that Victorian Plumbing had no longer honored the ten-yr assure on her shower. It told her the cartridges only came with a one-year guarantee. The corporation says it became tough to put this properly for both readers and might send out substitute gadgets. Still, it provides: “Parts situation to ordinary wear and tear, like replaceable cartridges, aren’t part of the ten-yr assure. Similarly, merchandise which has suffered limescale damage isn’t protected, as the fault is from outside supply and isn’t a product problem.” It says it’s far now looking at how its guarantee records can make clearer what isn’t covered. We welcome letters but cannot find a solution in my view. Please email us at patron.Champions@theguardian.Com or write to Consumer Champions, Money, the Guardian, ninety York Way, London N1 9GU.
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