Victorian Plumbing faces a drip, drip of complaints




We bought bath and basin taps from Victorian Plumbing that had a ten-year guarantee. Both commenced to drip, and our plumber says the faucets are fused inner, possibly with limescale – meaning the entire tap wishes to get replaced. Each time I write to Victorian Plumbing, it says it has despatched substitute cartridges [the inside section of the tap]. Each time I inform it the complete faucet need to be replaced.
KE, by means of e mail
In the identical week this arrived, some other reader wrote to say Victorian Plumbing had no longer honored the ten-yr assure on her shower. It told her the cartridges only came with a one-year guarantee. The corporation says it became working tough to put this proper for both readers, and it might send out substitute gadgets but provides: “Parts situation to ordinary wear and tear, like replaceable cartridges, aren’t part of the ten-yr assure. Similarly, merchandise which has suffered limescale damage isn’t protected, as the fault is from outside supply and isn’t a product problem.” It says it’s far now looking at how its guarantee records can make clearer what is and isn’t, covered.
We welcome letters but cannot a solution in my view. Email us at [email protected] or write to Consumer Champions, Money, the Guardian, ninety York Way, London N1 9GU. Please consist of a daylight hours smartphone variety. Submission and booklet of all letters is a problem to terms and situations
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